returns & exchanges - ellie gee will not be offering returns or exchanges. before any item is shipped we make sure the item is in excellent condition.
once order is placed, items will ship within 3-6 business days (not including weekends). you will receive a confirmation email that order is placed, then second email with tracking information once shipped. any items ordered during the weekend will be processed the following Monday. we do not ship on holidays.
item lost in the mail? - once item is shipped with USPS ellie gee is no longer responsible for any lost or damaged items. if item is lost please contact USPS and provide them with your tracking number.